Who We Are
ClaimFighters USA ("we," "us," or "our") is a professional appeal letter writing service based in the United States. We help individuals write health insurance appeal letters when their claims have been denied.
We operate primarily through our website and WhatsApp communications. If you have any questions about this Privacy Policy, you may contact us via WhatsApp at any time.
Information We Collect
We collect information you provide directly to us when you contact us or use our services:
- Contact Information — Your name, phone number, and email address
- Insurance Information — Details about your insurance denial, insurer name, denial type, and claim information you share with us
- Communication Data — Messages you send us via WhatsApp or other communication channels
- Payment Information — Transaction details processed through our payment providers (we do not store full card details)
- Device & Usage Data — IP address, browser type, pages visited, and time spent on our website (collected automatically via cookies)
📋 We only collect information that is necessary to provide you with our appeal writing service. We do not collect more data than we need.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our appeal letter writing services to you
- To communicate with you about your order, revisions, and delivery
- To process your payment securely
- To respond to your questions and provide customer support
- To improve our website and service based on usage patterns
- To comply with legal obligations and resolve disputes
- To send you service-related updates (not marketing spam)
We do not use your health or insurance information for any purpose other than writing your appeal letter.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share limited information only in these circumstances:
- Payment Processors — To complete your transaction (e.g., PayPal, Stripe)
- Legal Requirements — If required by law, court order, or government authority
- Business Protection — To protect the rights and safety of ClaimFighters USA or others
🔒 We never sell your personal data or health information to advertisers, data brokers, or any third parties.
Health & Medical Information
In the course of providing our service, you may share sensitive health and medical information with us (such as your diagnosis, treatment details, or medical history relevant to your appeal).
We treat all health-related information with the highest level of confidentiality. This information is:
- Used exclusively to write your appeal letter
- Never shared with third parties for any commercial purpose
- Stored securely and deleted upon your request
- Never used for advertising, profiling, or data analysis
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your experience. This includes:
- Essential Cookies — Required for the website to function properly
- Analytics Cookies — Help us understand how visitors use our site (e.g., Google Analytics)
- Advertising Pixels — Facebook Pixel and Google Ads conversion tracking to measure ad performance
You can control cookies through your browser settings. Disabling cookies may affect your experience on our site. Our use of the Facebook Pixel and Google Ads tags means these platforms may collect data about your visit in accordance with their own privacy policies.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
- Communication records and appeal letters — retained for up to 12 months
- Payment records — retained as required by tax and financial regulations
- You may request deletion of your data at any time by contacting us
Your Rights (California Residents — CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know — You can request what personal data we have collected about you
- Right to Delete — You can request deletion of your personal information
- Right to Opt-Out — You can opt out of the sale of personal information (note: we do not sell your data)
- Right to Non-Discrimination — We will not discriminate against you for exercising these rights
To exercise any of these rights, please contact us via WhatsApp.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
We recommend you do not share sensitive information (like Social Security Numbers or full medical records) unless directly necessary for your appeal.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us directly:
- Via WhatsApp — fastest response within 2 hours
- Business Hours — Monday to Friday, 9 AM to 6 PM EST
Privacy Questions?
We're transparent and happy to answer any questions about your data.
Contact via WhatsApp